Overall Score

8.0

AVG, famously known for their free antivirus solutions are now worth nearly 1 billion dollars! This makes them one of the biggest companies in the cyber security world. They currently have 24 different products on the market and are not all security software related either, they range from PC tune-up packages to Driver updaters. Founded in 1991 by Jan Gritzbach, AVG therefore has 25 years worth of experience, giving them an advantage over a lot of competing companies. Their software is well tuned and gives good results, which is great news for such an important piece of software - but is the design attractive enough for the average user in today’s market?

  • Features - 3
  • Value for money - 2
  • Support - 2
  • Ease of use - 2
Affordability

Affordability

AVG offers single device and multi-device options, seen as we are looking at value for money, we are going to concentrate on the multi-device package. The multi-device package called ‘AntiVirus Protection Pro’ is designed to support unlimited devices including android, mac and iOS devices, comes in at $59.99. You may think this is a bit pricey but the standard single device plan is priced at $39.99 per year per computer (doesn’t cover mac or android), so you’d only need to register 2 devices on the multi-device plan for you to start saving a fair bit of money. Of course you could stick to the free version, but the feature set of the Pro is much more advanced and quite frankly too good to miss out on, well this is our opinion anyway.

Product Reliability

Product Reliability

As mentioned earlier AVG has over 25 years of experience meaning you’d expect the product to be stable with a clean, easy to navigate interface. Bingo, that’s what you’ll get and not only is the design great the detection functions are very effective too! Some people will say that the software does take a lot of processing power, so if you’re running a very low spec PC then maybe this software isn’t for you.

Customer Support

Customer Support

Social media support is a must these days but some companies still refuse to keep up with the times. AVG aren’t one of these, they happily support their customers via Facebook and Twitter as well as offering live chat and of course phone support too. AVG also provide a support centre on their website, which isn’t usually someone’s first port of call when it comes to support, most people find speaking to someone is much more productive, however we love the support centre AVG have developed and honestly feel like you can sort most issues out without having to pick up the phone.

Product Features

Product Features

Whether you’re contemplating taking the plunge and getting the Pro package, or think the free version will suffice, then maybe we can explain the major differences or similarities. For a start, every package whether it’s free, antivirus or Antivirus pro all come with the same Antivirus functions and also include link protection (hyperlink scanning for websites and social media), but unfortunately this is where the similarities end. The feature set of Antivirus are much more advanced including features like password protection, online shield and free support. Pro then takes it to the next level, you get all of the above features but also an added bonus of Anti-spam, Shopping protection, Mac and Android support and priority updates. All of these features are soon to be an essential part of security software with the increase of malware attacks.

  • Overall rating

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Rob edwards - 03/08/2018

Once they get on your computer, try and get it off. They keep putting it back on and block out better programs. Put up messages trying to scare you into buying more from them.

David - 03/04/2018

Been using the FREE version of AVG for many years quite happily. At some point i must have coicked the wrong button and started a rial for the paid version, today machine said free trial had expired. I tried removing AVG free and re-installing but got the same message. So OK i thought I've had free antivirus for many years, AVG arent a chariaty I'll pay for the full version. Clicked the buy now buton, paid my money and it still said trial ended buy now. So after many years of good service without any issues whatsoever having parted with £25 its first action is to NOT WORK and require a call to the help desk. Sorry AVG this just isnt good enough. Looking at the reviews none of the big AV names seem to get much good feedback so AVG arent alone in this. My main conclusion, Windows just isnt worth the effort anymore, time to migrate fully to Chrome OS.

Joe Ly - 02/19/2018

Complete scam. They automatically renew your subscription and charge you with out your knowledge. They hide it in 27 pages of legalese. Scam artists.

Vicki Latham - 01/31/2018

Bad Experience! Support for mobile devices is by email alone.... and could take days. Still waiting for a response from last week and the programs I paid for, are not working. Shopping elsewhere!

Richard - 01/30/2018

AVG used to my go-to AV software for many years, but recent versions have proven unreliable, and with pop-ups for 'PC tune ups' and the like, it's bordering on adware.

Sherrill Wark - 01/27/2018

I've been using AVG for many years and am quite happy with them. I am even happy with their constant "improvements" (meaning more and more apps to purchase). I purchase most of them. I like to feel safe. I highly recommend AVG.

never mind the grammer - 01/08/2018

i have just paided for avg off ebay and found it more confusing to uses and install i will not be be paying for it again i will just download it ?????????

Nice Grammer - 11/10/2017

Andy Speights - 1 year ago For such a big company, you'd really think they'd make their service easier to use. So confusing to navigate, and that's just the install process!

Bob Warner - 11/06/2017

Do not get involved with this company. The tool works fine, but they are very manipulative and intrusive. Always trying to sell their multiple products. They sneek popups on your computer that you cannot get off. They charge you automatically 2 weeks prior to subscription deadline. They make you open MyAccount to cancel the subscription which I was unsuccessful in opening (probably on purpose). It took me a hour and one half to cancel my subscription from renewing. They just suck your time away from you because they are greedy and don't care about you. I found the program not working multiple times and once had to re download it to get it to work. Renewel price for two years went from $85 to $100 automatically. I mean this company has no ethics. They will try to control you to their advantage. I do not do business with a company I cannot trust. Beware. Do not be a sucker and pay the big money for the name because you will be sorry.

rnadeau@wi.rr.com - 10/19/2017

I want to cancel my subscription to AVG, but can't contact them to do so. I'm told my subscription will be renewed automatically on 10-22-17 even though I asked for no automatic renewal. Please give me a phone number for AVG or help in doing this online. Thank you!

critical thinker - 09/17/2017

Your website lists A/V programs that are FREE, then proceeds to disclose the prices. Surely you are able to distinguish the difference! Even $1.20 per month is not FREE!

peter - 09/15/2017

AVG Sucks...Every time you call support they want to charge for some repair service. There is nothing wrong with my computer except their software is on it. The final straw, they wanted to charge to uninstall the program. Rip off. Do not install

Jim - 09/07/2017

Installed the free version of AVG to see just how well it would clean up my problem of the computer running slow. Installed it and then found out my NIC was no longer allowing me to connect to the Internet. Then I found out the sound no longer worked on my computer. It took me forever to get it removed from my computer. Even then I was still having problems. Final solution was to install Windows again on the computer. I would not suggest in using this program. I use to use it all the time years back. But if this is the best AVG can do now, why would anyone even try to use it.

brian - 06/19/2017

Found their on-line chat support prompt and reassuring. Turns out the problem was in the web site not my PC, but I learnt enough to know it was worth having a paid-for model, in this case Zen. I do wonder how close AVG is to Norton Symantec. They do recommend one of Norton's scan programs for a complete scan from a CD. I find the on-board, regular AVG relatively unobtrusive but pretty good at capturing occasional threats and conducting complete scans.

David H. - 06/16/2017

Absolutely sick of the non-stop pop-ups offering extras. Sometimes 3-4 a day and there is no way of stopping them. The support is painful, evasive and repetitive. After a few years I have finally had more than enough of AVG and their persistent harassment. If those comments don't put you off AVG, then one look at the CPU utilisation (via Task Manager) will.

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