Overall Score

8.2

Bitdefender, is an award winning security company looking to dominate the market. With over half a billion installs since 2001, they are clearly putting in everything they’ve got into the marketing and developments of their products. In comparison, Avira have been around 15 more years and have a mere 483 million installs. Bitdefender have 17 products split into 4 categories; Home, Business, Packs and Free Tools, so whether you require personal or commercial protection - Bitdefender has got your back! Due to Bitdefender’s surge of installs over the past 15 years, it means they are forced to compete with the big names such as McAfee, Avira, Norton etc. but are their products quality enough to maintain their growth and popularity in 2016?

  • Features - 2
  • Value for money - 3
  • Support - 2
  • Ease of use - 3
  • Overall rating
Affordability

Affordability

Like most antivirus companies, Bitdefender offer a free alternative to their paid products, now because we can’t put a value on free products, we are going to concentrate on their most popular paid plans. For a standard home user you get a few different packages to choose from, depending on your goal depends on the required package. Antivirus Plus 2016 starts at around $4.15 a month for 1 device for 1 year, but we recommend taking up the free trial offer first as you get access to all features as if you were running the paid version for 30 days. This also gives you an opportunity to test drive the software to see if it’s the one for you, without any commitments whatsoever. We also noticed that Bitdefender often offer awesome deals when you increase the device count. At the moment 3 devices for 1 year is now $42.56, which when compared to the standard single device package is remarkable. Even if you can only find 2 devices to install the software on, purchasing the 3 device option will reduce your annual fee by almost 50% per device.

Product Reliability

Product Reliability

The website is full of reviews and awards, which clearly shows they are proud of their customer relations, reviews and testimonials. They even include screenshots of the program, so you’ll know exactly how the user interface is going to look even before purchasing. Obviously they aren’t trying to hide anything at all which should give you great confidence in the product. From the screenshots you’ll see that the user interface is very simple, flat and clean which we really like! No complicated terminology providing a great user experience, you’ll certainly be able to use this software even if you are computer illiterate! Thumbs up to Bitdefender for this one!

Customer Support

Customer Support

Bitdefender like pretty much all antivirus companies offer a support section on their website, which makes perfect sense, people don’t pick up the phone directories anymore, it’s quicker to google the company or plug in a web address directly in your browser. So when landing on the support page you’d expect the layout to obviously point you in the correct direction, Bitdefender does do this but only initially. You’ll be greeted with a Home user and Business user support choice - after selecting the appropriate section a lightbox will automatically appear, almost forcing you to do a manual search for any already covered issues, but we find that most people don’t want this, they either want live chat, a phone number or email address straight away. Even when closing down the lightbox the ‘Directly contact our support team’ section is still fairly unclear. On the other hand, after looking around the support section there is some seriously good content, so if you’re not looking to spend time waiting for an email reply or connecting to a customer advisor on live chat we feel confident you could find a lot of answers here instead.

Product Features

Product Features

Bitdefender, is an award winning security company looking to dominate the market. With over half a billion installs since 2001, they are clearly putting in everything they’ve got into the marketing and developments of their product. In comparison, Avira have been around 15 more years and have a mere 483 million installs. Bitdefender have 17 products split into 4 categories; Home, Business, Packs and Free Tools, so whether you require personal or commercial protection - Bitdefender has got your back! Due to Bitdefender’s surge of installs over the past 15 years, it means they are forced to compete with the big names such as McAfee, Avira, Norton etc. but are their products quality enough to maintain their growth and popularity in 2016?

  • Overall rating

Leave us some feedback for Bitdefender

DRAGO - 1 month ago

Good advice from this site seems to have paid off.

Dan R ; El Paso Texas - 2 months ago

DO NOT WASTE YOUR MONEY !!! It stopped working on my mac for no reason, no new program installs to affect its operation. Their response was to offer me more activation time ...For a program that quit. Do not buy for 2 years like they push. I have since installed another program and it has found many issues...Bitdefender never found them.

axel k. - 2 months ago

I have BitDef installed in 3 devices and the installation process was a rocky road. During the course of the first 10 months there were some issues which were resolved with out many problems. Recently, with still 2 months to run on the subscription I have been bombarded by them with pop-ups and emails to renew my subscription so much so that I am on the verge go back to Norton when the time comes.

Poppy - 3 months ago

Really simple interface (too simple) and lack of features. Not happy. Refund processing.

Poppy - 3 months ago

Really simple interface (too simple) and lack of features. Not happy. Refund processing.

Enrique Aviles - 4 months ago

Bitdefender antivirus is a waste of money. When I called them asking for help they provide me with a bad customer service to start with, employees unprepared and lucking tech skills. They can use the rest of my money invested in that piece of crap.

Shelley J - 4 months ago

Bitdefender Central stopped working for me it only shows "Missing Text" on everything, except Ads for newer product. I called and was told it is my browser so I logged on a different computer with a different browser and the same issue. Bitdefender is a joke when it comes to support, unable or unwilling to help. DO NOT BUY THIS PRODUCT.

Cheryl Horton - 4 months ago

Ok but had better customer service from another company. This is a massive issue for me as i'm almost computer illiterate.

Faith Merkash - 5 months ago

Scan didnt find any issues so how come they want to charge me? I'm not sure I get what is going on here?

Karen James - 5 months ago

Not too sure why Bitdefender is so low down this list, my experience has been good throughout. Support is good and fast, the service is relatively cheap to ones I've tried before and the software itself is easy to use!

Faith Merkash - 5 months ago

Scan didnt find any issues so how come they want to charge me? I'm not sure I get what is going on here?

Dave Sexton - 5 months ago

Well over priced if you ask me, don't seem to get anything for your money!

Jay - 6 months ago

Pretty pleased with my choice, good advice from this site seems to have paid off.

Dave Langdale - 6 months ago

Seems to be doing the job. Can't complain.

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