Overall Score

8.2

Bitdefender, is an award winning security company looking to dominate the market. With over half a billion installs since 2001, they are clearly putting in everything they’ve got into the marketing and developments of their products. In comparison, Avira have been around 15 more years and have a mere 483 million installs. Bitdefender have 17 products split into 4 categories; Home, Business, Packs and Free Tools, so whether you require personal or commercial protection - Bitdefender has got your back! Due to Bitdefender’s surge of installs over the past 15 years, it means they are forced to compete with the big names such as McAfee, Avira, Norton etc. but are their products quality enough to maintain their growth and popularity in 2016?

  • Features - 2
  • Value for money - 3
  • Support - 2
  • Ease of use - 3
Affordability

Affordability

Like most antivirus companies, Bitdefender offer a free alternative to their paid products, now because we can’t put a value on free products, we are going to concentrate on their most popular paid plans. For a standard home user you get a few different packages to choose from, depending on your goal depends on the required package. Antivirus Plus 2016 starts at around $4.15 a month for 1 device for 1 year, but we recommend taking up the free trial offer first as you get access to all features as if you were running the paid version for 30 days. This also gives you an opportunity to test drive the software to see if it’s the one for you, without any commitments whatsoever. We also noticed that Bitdefender often offer awesome deals when you increase the device count. At the moment 3 devices for 1 year is now $42.56, which when compared to the standard single device package is remarkable. Even if you can only find 2 devices to install the software on, purchasing the 3 device option will reduce your annual fee by almost 50% per device.

Product Reliability

Product Reliability

The website is full of reviews and awards, which clearly shows they are proud of their customer relations, reviews and testimonials. They even include screenshots of the program, so you’ll know exactly how the user interface is going to look even before purchasing. Obviously they aren’t trying to hide anything at all which should give you great confidence in the product. From the screenshots you’ll see that the user interface is very simple, flat and clean which we really like! No complicated terminology providing a great user experience, you’ll certainly be able to use this software even if you are computer illiterate! Thumbs up to Bitdefender for this one!

Customer Support

Customer Support

Bitdefender like pretty much all antivirus companies offer a support section on their website, which makes perfect sense, people don’t pick up the phone directories anymore, it’s quicker to google the company or plug in a web address directly in your browser. So when landing on the support page you’d expect the layout to obviously point you in the correct direction, Bitdefender does do this but only initially. You’ll be greeted with a Home user and Business user support choice - after selecting the appropriate section a lightbox will automatically appear, almost forcing you to do a manual search for any already covered issues, but we find that most people don’t want this, they either want live chat, a phone number or email address straight away. Even when closing down the lightbox the ‘Directly contact our support team’ section is still fairly unclear. On the other hand, after looking around the support section there is some seriously good content, so if you’re not looking to spend time waiting for an email reply or connecting to a customer advisor on live chat we feel confident you could find a lot of answers here instead.

Product Features

Product Features

Bitdefender, is an award winning security company looking to dominate the market. With over half a billion installs since 2001, they are clearly putting in everything they’ve got into the marketing and developments of their product. In comparison, Avira have been around 15 more years and have a mere 483 million installs. Bitdefender have 17 products split into 4 categories; Home, Business, Packs and Free Tools, so whether you require personal or commercial protection - Bitdefender has got your back! Due to Bitdefender’s surge of installs over the past 15 years, it means they are forced to compete with the big names such as McAfee, Avira, Norton etc. but are their products quality enough to maintain their growth and popularity in 2016?

  • Overall rating

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john - 1 month ago

Great

Graham Slocombe - 2 months ago

I bought into the hype about Bitdefender, everybody was raving about it and after subscribing I would strongly advise anyone against this software, or rather this company. The software works fine enough, when you have worked through all the contrived overpriced marketing packages to confuse you into buying more than you need, or more to the point buying the wrong package! Technical support is diabolical, they don't give a shit. I bought a package for 5 computers for my family members, but we were not on a network and I couldn't work out how to get the software onto the other computers because they couldn't download from my licence and so I wrote email after email after email trying to either get support of get my money back. All I got in over a year were two emails telling me they were busy and would deal with my query ASAP because I mattered to them ha ha! They never dealt with my query EVER. They are a diabolically useless company with poor ethics towards their customers - contemptible actually, but SUPER MARKETING STRATEGY to their benefit! Obviously I did not renew my subscription, but interestingly I keep getting their reports telling me x number of threats were detected but that I was not protected. Then I moved to an area where we had zero internet connectivity (out the back of beyond) and hey presto I still received Bitdefender reports telling me x number of threats were detected. I found this curious since I was not even on the dam internet! I do not trust this company one little bit and would genuinely advise people try another package rather than Bitdefender, because I am sure I am not alone. Once a company breaks communication you are dead in the water. I rather hoped in faith and common decency that since none of my emails were ever responded to that when I ceased paying the subscription I would get an email from a human asking why and thus giving me the chance to air my grievances and get what I paid for - cover for 5 computers. They still didn't contact me to ask why I ceased the subscription - an ethical and caring company would: I have been in business and I would ask why one of my customers went elsewhere! Maybe if Bitdefender people read this they might contact me, but somehow I doubt it.

Tim M - 2 months ago

I just installed Bitdefender Total Security 2018, and shortly thereafter noticed that several of my key work programs had stopped functioning. No indication Bitdefender was the problem, so I wasted a *lot* of time trying to track down the issue. When I looked at Bitdefender, it helpfully told me that it had prevented over a HUNDRED "malicious programs" from running. Without telling me AT ALL. Guess what the "malicious programs" were? Software that is open source and delivered by a secure channel to my computer, so I KNOW it was not a trojan. The thing is, trojans are often written using pieces of open source software.So Bitdefender was falsely identifying this commonly used tool (MSYS, a Windows native port of Bash along with a Unix-like development environment) as a trojan. And it gave me no easy way to tell it NOT to keep killing and deleting my tools. Worse, it also seemed to lock certain files in a way that prevented the file from being recreated. I could see this as being useful in a scenario where the malware is repeatedly trying to create a file, but there was no way to STOP it from blocking the COMPLETELY valid file from being created, and no easy way to report a false positive. This is antivirus designed for completely clueless users who never use anything but Word and Chrome, which undoubtedly work fine. As soon as you go outside of their familiar software, expect a nightmare.

DRAGO - 8 months ago

Good advice from this site seems to have paid off.

Dan R ; El Paso Texas - 9 months ago

DO NOT WASTE YOUR MONEY !!! It stopped working on my mac for no reason, no new program installs to affect its operation. Their response was to offer me more activation time ...For a program that quit. Do not buy for 2 years like they push. I have since installed another program and it has found many issues...Bitdefender never found them.

axel k. - 9 months ago

I have BitDef installed in 3 devices and the installation process was a rocky road. During the course of the first 10 months there were some issues which were resolved with out many problems. Recently, with still 2 months to run on the subscription I have been bombarded by them with pop-ups and emails to renew my subscription so much so that I am on the verge go back to Norton when the time comes.

Poppy - 11 months ago

Really simple interface (too simple) and lack of features. Not happy. Refund processing.

Poppy - 11 months ago

Really simple interface (too simple) and lack of features. Not happy. Refund processing.

Enrique Aviles - 11 months ago

Bitdefender antivirus is a waste of money. When I called them asking for help they provide me with a bad customer service to start with, employees unprepared and lucking tech skills. They can use the rest of my money invested in that piece of crap.

Shelley J - 11 months ago

Bitdefender Central stopped working for me it only shows "Missing Text" on everything, except Ads for newer product. I called and was told it is my browser so I logged on a different computer with a different browser and the same issue. Bitdefender is a joke when it comes to support, unable or unwilling to help. DO NOT BUY THIS PRODUCT.

Cheryl Horton - 1 year ago

Ok but had better customer service from another company. This is a massive issue for me as i'm almost computer illiterate.

Faith Merkash - 1 year ago

Scan didnt find any issues so how come they want to charge me? I'm not sure I get what is going on here?

Karen James - 1 year ago

Not too sure why Bitdefender is so low down this list, my experience has been good throughout. Support is good and fast, the service is relatively cheap to ones I've tried before and the software itself is easy to use!

Faith Merkash - 1 year ago

Scan didnt find any issues so how come they want to charge me? I'm not sure I get what is going on here?

Dave Sexton - 1 year ago

Well over priced if you ask me, don't seem to get anything for your money!

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